Privacy Policy

1. Information We Collect

We collect several types of information from and about users of TrueRent:

Information You Provide

• Account Information: Name, email address, password, organization name, and contact details
• Property Data: Property addresses, specifications (beds, baths, square footage), and rental information
• Payment Information: Billing address and payment method details (processed securely through Stripe)
• Communication Data: Messages, feedback, and support requests you send to us
• Profile Information: Organization logo, business links, and other profile details

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the service, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Location Data: Approximate geographic location based on IP address (for analytics and service improvement)
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies

Third-Party Information

We may receive information about you from third-party services, including:

• Authentication providers (when you sign in with third-party services)
• Payment processors (transaction and billing information)
• Analytics services (usage and performance data)
• Property data providers (comparable property information)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Provide, maintain, and improve our rental estimate and reporting services
• Account Management: Create and manage your account, process subscriptions, and handle billing
• Communication: Send you service-related notices, updates, security alerts, and support messages
• Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical support
• Analytics and Improvement: Analyze usage patterns, monitor service performance, and improve our algorithms
• Personalization: Customize your experience and provide relevant content and recommendations
• Security: Detect, prevent, and address fraud, security threats, and unauthorized access
• Legal Compliance: Comply with legal obligations, enforce our terms, and protect our rights
• Marketing: Send you promotional communications (with your consent, which you can opt out of at any time)

We do not use your property data or rental estimates for marketing purposes or share them with third parties for their marketing purposes without your explicit consent.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We may share your information when you explicitly consent to such sharing
• Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as:
  • Payment processing (Stripe)
  • Cloud hosting and infrastructure (Supabase, AWS)
  • Analytics and monitoring services
  • Email delivery services
  • Customer support tools
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Protection of Rights: We may share information to protect our rights, property, or safety, or that of our users or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Aggregated Data: We may share aggregated, anonymized data that cannot be used to identify you

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers with physical and digital security measures
• Regular backups and disaster recovery procedures
• Employee training on data security and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to and receive a copy of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to processing of your personal data for certain purposes
• Restriction: Request restriction of processing your personal data
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw your consent for data processing where consent is the legal basis
• Opt-Out: Opt out of marketing communications at any time

California Privacy Rights (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of TrueRent. These technologies help us:

• Remember your preferences and settings
• Authenticate your identity and maintain your session
• Analyze how you use our service to improve functionality
• Provide personalized content and features
• Measure the effectiveness of our marketing campaigns

Types of Cookies We Use:

• Essential Cookies: Required for the service to function properly
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of TrueRent. For more information about managing cookies, visit your browser's help documentation.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Property and Estimate Data: Retained to provide you with historical access to your reports and estimates
• Payment Information: Retained as required by financial regulations and for accounting purposes
• Communication Records: Retained for customer support and legal compliance purposes
• Analytics Data: Retained in aggregated, anonymized form for service improvement

When we no longer need your personal information, we will securely delete or anonymize it, except where we are required to retain it for legal, regulatory, or accounting purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities, to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Services

Our service integrates with various third-party services. When you use these integrations, your information may be shared with these third parties in accordance with their privacy policies. Key third-party services we use include:

• Stripe: Payment processing and subscription management
• Supabase: Database and authentication services
• Mapbox: Mapping and geocoding services
• Analytics Providers: Service usage and performance analytics

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

11. Marketing Communications

With your consent, we may send you marketing communications about our services, new features, special offers, and other updates. You can opt-out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly through our contact page

Please note that even if you opt-out of marketing communications, we may still send you important service-related messages, such as account notifications, security alerts, and updates to our Terms or Privacy Policy.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. As a result, TrueRent does not currently respond to DNT browser signals or mechanisms.

13. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this page
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our service (for major changes)

Your continued use of TrueRent after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Through our contact page
• By emailing us at the address provided on our contact page

We will respond to your inquiry within 30 days and work with you to address any concerns you may have about your privacy.